What is case management?

A. The Case Management Society of America (CMSA) defines case management as a “collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and available resources to promote quality cost-effective outcomes.”

A case manager determines whether treatment plans are being implemented appropriately and interacts on your behalf with health care providers and the insurance company. Our case manager efficiently manages your care to facilitate an optimal outcome.

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